What are the delivery times for beauty and cosmetics products?
Delivery times vary depending on your location. In general, we process orders within 1-2 business days, and shipping typically takes 2-5 business days.
What payment methods are accepted on your website?
We accept credit cards (Visa, Mastercard, American Express) and PayPal. We also accept bank transfers or cash for in-store pickup.
Do you provide free shipping?
Yes, we offer free shipping on orders over $250. For more information, please visit our shipping page.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number so you can track the status of your shipment on the carrier's website.
Can I return a beauty product or cosmetics if I am not satisfied with it?
Yes, we offer a 14 day return policy. If you are not completely satisfied with your purchase, please contact us and we will provide you with return instructions.
Are your beauty products tested on animals?
No, we are committed to not using products tested on animals. All our beauty and cosmetics products are cruelty-free.
What ingredients are used in your skin care and cosmetics?
We use high-quality ingredients and prefer natural and organic formulations whenever possible. You can request a list of ingredients on each product page in case of doubt or allergy.
Do you provide free samples before purchase?
Yes, sometimes we offer free samples for some products. Please come to our store to see what samples are currently available for testing.
How can I be sure that the products I buy are genuine?
We are an official dealer of the brands we offer, such as Biodroga, Alterego and Sans Soucis. All our products are genuine and come directly from the manufacturers.
Do you have any tips for using your beauty and care products?
Yes, we provide usage tips for most of our products. You can also contact our team of beauty experts for personalized recommendations.
What brands of perfumes do you offer?
We offer a wide selection of world brands of perfumes, including Chanel, Dior, etc. You can check out our perfume collection and find out all the available options.
How can I get discounts or promotions on your beauty products?
We offer promotions during certain periods, such as sales. We also always offer discounts when purchasing large quantities of goods. In addition, we try to offer favorable prices on our website.
Do you offer a loyalty program for regular customers?
Unfortunately, our loyalty program is not yet implemented.
Can I get personalized recommendations for beauty products that suit my skin or preferences?
Yes, we are happy to help you find the products that best suit your needs. You can contact our team of beauty consultants for personalized recommendations.
What are the shipping costs for international orders?
Shipping costs for international orders depend on the destination country and the weight of the parcel. You can see the rates on our shipping page.
Do you have a dedicated customer support team to answer my questions?
Yes, we have a dedicated customer support team ready to answer all your questions. Feel free to contact us via email, phone or WhatsApp.
How can I cancel or change my order after I have placed it?
If you wish to cancel or change your order, please contact us as soon as possible. We will try to accommodate your request depending on the stage of order processing.
Do you offer natural and organic products in your range?
Yes, we have a selection of natural and organic beauty and cosmetics products for those who prefer more eco-friendly options.
How can I get information about current promotions and offers?
You can check out current promotions on our promotions page.
What is your privacy policy regarding customer personal information?
We take the privacy and security of your personal information very seriously. You can read our privacy policy to learn more about how we process and protect your data.